PLATFORM
Just as today’s Formula 1 racing cars are powered to success by state of the art technology and the specialized teams behind them, so too are the LG-Nortel IP enabled PBX systems. The systems are built on the latest and most reliable telecommunications technology and installed across Australia by a network of LG-Nortel systems trained technicians to ensure
your telephone system delivers optimum performance to your business.
A world leader in electronics and with 40 years experience in telecommunications manufacturing, it is not surprising LG-Nortel continues to deliver communication systems that meet the needs of your business. The Aria provides flexible solutions for the demands of today’s ever changing business environment. It delivers the latest technologies such as VoIP and inherent in it’s design is it’s ability to expand as you grow.
Ease of Use
The Aria incorporates all the latest features and with operational functionality designed from the user perspective.
Features are logical, simple to use and easy to remember.
Affordable Technology
So whether it’s simple features such as one-touch transfer or paging, or more advanced features such as call centre operation or computer telephony integration (CTI), the Aria
delivers – at an affordable price.
Furthermore, software for features such as least cost routing (LCR), ACD, DECT wireless mobility or interactive voice response (IVR) – to name just a few - are incorporated into
the standard main processor software.
One Platform
Seldom do you find a true family of telephone systems, which use common plug-in modules throughout the entire range, network seamlessly and use the same handsets. The Aria 130c,
130, 300 & 600 IP enabled telephone systems are not only the perfect solution for multi-site organisations but also the ideal choice for organisations requiring capacity for growth without the huge price tag of a complete system change out.
Flexible
The Aria systems are based on universal port architecture. By simply adding plug-in modules they will expand to accommodate new features or capacity as your business needs dictate. So if you are considering incorporating a VoIP solution into your business in the future you can simply purchase the VoIP modules when you are ready.
Future-Friendly
Not only does the Aria provide you with a solution to your communication needs today, inherent in its design is the ability to migrate to new technologies as they are introduced.
Upgrade and keep your handsets
And if you outgrow your Aria our future-friendly philosophy allows you to upgrade to a larger Aria telephone system whilst retaining your current Aria handsets. The Aria supports 4 generations of digital handsets, the earliest being released in 1995 and 2 generations of IP handsets.
VoIP ready
The convergence of voice and data on to one network has created many new and exciting products and features. Aria’s solution to IP telephony is the initial step for your business to start benefiting from VoIP.
The Aria can operate as a traditional standalone PBX and seamlessly deploy VoIP services as you require them. These include IP handsets for home offices, remote office solutions with a Remote Service Gateway and soft phones on laptops that can operate in wireless Hotspots for business travelers.
Move to VoIP at your own pace
The option of adding VoIP services as you need them has a practical and cost saving advantage, the gradual upgrade of your data network. In most cases businesses can start benefiting from VoIP without having to upgrade their entire data network to support the extra traffic and voice Quality of Service (QOS) required for VoIP.
Multi-site organisations
For multi-site organisations the Aria’s will seamlessly network together providing the transparency of one large system at a fraction of the cost of large traditional PABXs. IT managers will be managing one platform for all voice communication equipment and with the Aria PC programming software they can remotely make necessary changes to systems.
Maintenance and Diagnostics
Remote system diagnostics, program changes or even software upgrades can be performed quickly and reliably – no matter where your system is located by utilizing modem or secure LAN access. While on-site maintenance can be performed easily and efficiently via the LAN or the systems serial interface.
Customer Administration Terminal (CAT)
Aria CAT software provides you with the tools to manage your
own phone system. It provides multi-level customized access
to the system programming so your receptionist can be given
access to adjust daylight savings time, programming speed
numbers and flexible buttons while your IT manager may be
given access to higher functionality to perform moves, adds
and changes to save on technician call outs.
Computer Telephone Integration (CTI)
CTI applications integrated to the Aria can start from basic
screen popping for incoming calls and easy click and dial
from databases such as Outlook to total call centre solutions.
The Aria’s open architecture allows it to become part of a
powerful management and marketing tool which can
integrate phone control, emails, MIS functionality, agent
management, database management, real-time reporting and
operational reports.
LG-Nortel’s philosophy is simple – offer easy to use, reliable
systems that are feature-rich and future-friendly, grow as
your business grows and provide a total, cost-effective
solution to your communication needs.
| Maximum Capacity# |
130C |
130 |
300 |
600 |
| Digital Extensions |
48 |
96 |
288 |
396 |
| Analogue Extensions |
48 |
96 |
288 |
576 |
| Extensions including DECT |
88 |
128 |
300 |
600 |
| S0 Bus Extensions |
40 |
40 |
152 |
152 |
| Primary Rate ISDN |
40 |
40 |
150 |
180 |
| Basic Rate ISDN |
40 |
40 |
152 |
152 |
| PSTN |
40 |
40 |
104 |
384 |
| Ports |
128 |
132 |
300 |
600 |
| VoIP Extensions |
64 |
64 |
96 |
96 |
| VoIP Trunks |
40 |
40 |
200 |
200 |
| VMIB Ports |
16 |
16 |
24 |
24 |
| Music Source Input |
8 |
8 |
8 |
8 |
| Paging Zone Ext |
3 |
3 |
3 |
3 |
| Paging Zone Intd |
15 |
15 |
35 |
35 |
| RS 232C Ports |
2 |
2 |
4 |
4 |
| System Speed Dials (24 digit) |
1500 |
1500 |
3000 |
5000 |
| Station Speed Dials (24 digit) |
100 |
100 |
100 |
100 |
| Hunt / ACD Groups |
15 |
15 |
48 |
48 |
| BHCA |
23,000 |
23,000 |
20,000 |
20,300 |
| |
|
|
|
|
| #Not all maximum capacities can be achieved simultaneously, and are dependant on available time-slots and mounting slots. |
 |
|
|
|
|
FEATURES AT A GLANCE
A telephone system is not just about making or answering calls, it’s about providing real benefits and solutions to your organisation.
Solutions and benefits that improve efficiency, productivity and image.
Efficiency and no lost business
Imagine a phone system that improves your staff’s efficiency in the way they handle calls, including making, answering and transferring. Staff no longer have to waste time searching for frequently dialed numbers, they can easily dial them from the system’s phone directory. The last number redial feature allows them to redial any of their last 10 numbers dialed and the Aria One-Touch transfer feature means calls are easier to process quickly and correctly.
Control Costs
Reducing unnecessary call costs greatly improves the profitability of your organisation. Least cost routing allows your business to automatically take advantage of the cheapest call rates made available by network carriers.
The Aria’s standard main processor software includes a call reporting feature, it can be used to help monitor calls being made by individual extensions. In addition, call restrictions may be placed on extensions further reducing call costs.
Hot Desking
The Hot Desking feature allows you to provide all the benefits of a phone to employees who don’t have their own desk,
including their own phone number, voice mail etc. By entering their PIN code into designated handsets, the Hot Desking feature transforms the handset into their own extension. This includes their own DID so people can ring them directly and all the usual attributes of a regular extension. They can even forward their phone to a destination of their choice, so when they are logged off they can have their calls go to their voice mail, reception or to a mobile phone.
Bluetooth Headset Module
Move freely around your office with a Bluetooth headset connecting you to your office phone. With the addition of a Bluetooth module on your extension, you will be able to answer and terminate calls, transfer between your headset and phone but most importantly, free yourself from your desk.
Call Recording – USB Module
The Aria’s USB module provides simple to use call recording
from your handset to your PC. Conversations are recorded as
.wav files, which can be stored on your hard drive or archived
for legal requirements.
The USB module comes with its own application software
which makes recording and managing files a breeze. Some of
the features include start/pause/stop recording, the ability to
add memos to recordings and a file management tool to help
find, sort, email and assign CLI to .wav files.
Link your extension to your
mobile or home phone
There are times when you are not able to be in the office,
traveling interstate or perhaps working from home. Being able
to receive calls and make outbound calls from your office
extension would mean you could continue working,
transparent to your clients and colleagues.
The Aria’s “extension linking” feature puts calls through to
your extension and to another phone, mobile or landline, of
your choice. It even allows you to transfer calls back to other
extensions in the office. And by dialing your extension from
your nominated phone, you will automatically receive dial
tone to make outbound calls through the office. This is ideal
for people working from home who wish to maintain their
privacy, as the calling party will receive your office extension
CLI.
Conference Room
Aria’s enhanced conference call feature takes the work out of
setting up conference calls. It supports 9 “Conference Rooms”
where up to 15 parties can dial in, enter a PIN and join the
conference call. A DID number is available for external parties
so they can ring directly into the conference call. You no
longer need to call up each party and join them into the
conference call, with the Aria it is as easy as emailing a notice
with the time, number of the conference room and the PIN
code.
Hospitality
Hospitality environments have unique requirements. Aria
Hospitality offers versatile, user-friendly functionality catering
for the varied needs of both hotel guests and staff. Whether
used as a stand-alone system or integrated with an existing
front-of-house PMS, Aria Hospitality allows your staff to
attentively service the needs and desires of guests, ensuring
repeat business and future growth.
ISDN & Wireless
LG-Nortel’s Aria has been designed
to bring to your business the
superior benefits of Australia ’s
ISDN standard – the internationally
accepted European standard (ETSI)-
supporting both Primary Rate and
Basic Rate services.
Direct-Inward-Dialling (DID)
The greatest point of contact to your organisation is via your
phone. So it stands to reason that your company’s image can
improve by simply making calls to your organisation a
pleasant and stress-free experience.
Direct Inward-Dialling (DID) permits external calls to be made
directly to an extension. Your callers can instantly speak to
the person or department they want. Congestion at reception
is reduced or even eliminated and you are able to present
your organisation in a more professional manner by prompt
attention to your caller’s enquiries.
Give yourself an advantage
You can allocate different DID numbers from your ISDN
number range for specific tasks such as a help line, sales or
even temporary numbers for promotions. For example, the
Aria can display the name of the promotion on LCD handsets
so your sales people know what the call is about.
Calling Line Identification (CLI)
The ability to identify incoming callers gives you the
opportunity to personalise your answer and improve
customer service. By entering your customer’s name and
number into the Aria system speed bins, your staff will
recognise which customer is calling as the system will display
their name on LCD handsets (also available on PSTN).
A key to any successful business
is the ability to be flexible. Aria’s
integrated DECT (Digitally Enhanced
Cordless Telephony) moves your
office communications into a new
era by giving your staff the freedom
to move around the office and carry
their fully featured telephone
extension in their pocket.
Improved Efficiency and Service
Your customers will get through to your staff first time as
they can receive calls while they are away from their desk.
This improves customer service and reduces phone bills by
minimising the number of returned phone calls - especially
important for long distance calls or calls to mobiles.
Flexibility and Growth
The Aria 130c &130 supports up to 16 base stations and 80
handsets to ensure coverage. While the larger Aria 300 & 600
systems support up to 24 base stations and 192 handsets.
Aria DECT not only gives your staff mobility, it also provides
telephone access to staff who, in the past, have been denied
this due to their duties or location.
Importance of Integration
Why choose an integrated DECT wireless system? The Aria
DECT system retains all the system features of the Aria on
mobile DECT handsets. Features available on your desktop
keystation such as call transfer, call back, system speed dials
and access to voice mail are all there and just as easy to use!
And most importantly, the DECT handset can be "linked" to
your extension. It then becomes a mirror image of your
desktop keystation, giving you full functionality from either
handset.
| Total Capacity Aria |
130C |
130 |
300 |
600 |
| Maximum handsets |
40 |
80 |
192 |
192 |
| Maximum base stations |
16 |
16 |
24 |
24 |
| Simultaneous calls system wide |
40 |
64 |
96 |
96 |
| |
|
|
|
|
| Specification (345H Handset) |
|
| Standard |
DECT GAP |
| Weight of handset |
102g |
| Battery type |
2 x AAA MiMH |
| Standby time |
50 Hours |
| Talk time |
9 Hours |
| Display |
12 charcters x 2 lines plus icon |
| Call alert |
Audible ring/vibrate |
VOIP
Reliability is inherent in the design of
the Aria telephone system. The cost
of downtime to your telecommunications
system can be very significant, so
it is comforting to know the Aria’s
switching backbone is built on the
stability and reliability of time division
multiplexing (TDM), with built in IP
gateways to support the features
and benefits of VoIP.
Why Aria IP Enabled Telephone System
The Aria IP enabled system offers you investment protection
as you are investing in VoIP, which is the future of telephony.
You may initially install it as a traditional PBX with no
requirement to upgrade your entire data network to support
voice Quality of Service (QOS). Then, when you are ready, you
can introduce VoIP services, which include features and
benefits such as IP extensions in home or remote offices,
networking between office sites for operational transparency
and toll savings.
IP Handsets
Aria’s IP handsets offer you unprecedented freedom. Moving from one desk to another is no longer a headache when it comes to moving your phone with you. Your Aria IP handset can be plugged into any LAN port on the network. Configured correctly you can even take it home and connect it to your office via your ADSL service.
Home Office Solution with VoIP
Home office or remote office, Aria has a solution to meet your business’ needs. For a home office, stand-alone IP handset offers a fully functional office extension into your home. The IP handset can even be ‘linked’ to your own office extension number so you can attend to your calls from either
location.
Remote Office Solution with VoIP
For a remote office the Aria offers a more comprehensive solution, the Remote Service Gateway (RSG). The RSG can be viewed as an extension of the Aria system into a remote location. It offers two extensions, features such as alarm relay, paging from the main office system and in the case of power outages or if the ADSL service goes down, a PSTN backup option is available for emergency calls. The RSG also allows calls coming into the remote office’s PSTN line to be answered back at the main office.
IP Phone on your laptop
Traveling, working from home or even just working from a different location in the office, Aria’s IP soft phone allows you to remain an integral part of your office’s phone system. All you need is access to the LAN, an ADSL service or a wireless hotspot and you have a fully featured IP office extension on your laptop. And if your laptop supports Bluetooth you can be totally wireless with a Bluetooth headset, anywhere in the world.
Systems
