Auto Attendant
The multi-layer auto attendant can automatically answer calls and play company-specific announcements to callers. Up to 20 announcements can be recorded offering the caller options to select the one that best suits them. By pressing a single digit they can transfer to reception, to a
department, off-net to a mobile or to leave a message.

To present a professional image of your company, the iPECS supports the uploading of professionally recorded announcements and messages for the Music-on-Hold (MOH) source, so callers will hear your selected messages when they are on hold or waiting in queue.


Integrated Voice Mail
The iPECS integrated voice mail provides the features to meet the needs of most organisations such as time and date stamping, forwarding messages with commentary, one touch dialling to call back the number of the person who left the message, password protection, call screening and remote access.


ACD
If you operate a call centre, it is possibly the communication hub of your business. The iPECS standard software includes advanced ACD functionality for you to manage this important resource. Some of the available features include call monitoring by the supervisor, agents logging into multiple groups, re-routing of queued calls to new destination by the supervisor and the ability of the caller
in a queue to dial out of the queue on receiving their second announcement.


Call Centre Features & Statistics availbale on Standard Software
• Number of calls in queue
• Longest and average queued calls
• Number and total time when all agents were busy
• Average ring and service time
• Total calls
• Number of unanswered calls.



Ez-Attendant
The iPECS PC based attendant console can help process calls quickly and accurately in high call volume environments. It supports up to 5 attendants and integrates databases from Microsoft Outlook, Excel, Access, ACT! or Goldmine.

Ez-Attendant will match up the incoming CLI to the name of the caller on your database so your receptionist can see who the callers are in the queue. It displays the status of all handsets, including those on other sites that are networked, so your receptionist can see at a glance who is on the phone before transferring calls.

Your attendant can attend to calls via an LCD touch screeen, their handset, PC using the mouse or by assigning “hot key” functions such as answer, transfer, hold etc to any of the keys on the keyboard. The Ez-Attendant also provides basic system administration features such as the ability to change the class of service of handsets, change the extension name display, adjust the time and day, program flexible buttons on any handset and send SMS messages to SoftPhone, WiFi and display IP handsets.


Unified Messaging
The iPECS and the AriaMail2 Flexicall Manager provides advanced applications including unified messaging, SMS service to mobile phones in addition to advanced voice mail and auto attendant functionality.

Receive your voice mail as an email attachment and manage them through Outlook. The business traveller who can access their email can now manage their voice mail from anywhere in the world
With the Web based mobile phone SMS service you can send and receive SMS messages to and from your desktop.
Ideal for sending SMS messages to sales people who are on the road and don’t get the change to check emails during the day.


Multi-Media
The iPECS brings Point-to-Point video conferencing to your desktop. Conference your colleagues into a video conference call at the convenience of your own desk or any where you have a broadband service and use the VideoPhone’s collaborative file sharing feature to step them through a presentation or collectively work on a project.






MOBILITY

Mobility has become an integral tool in many business environments. The iPECS offers a range of wireless solutions that not only give your staff freedom to move around the office or building with Bluetooth headsets and WiFi handsets, it now provides mobility where ever they have access to broadband or a WiFi Hotspot. Business travellers for instance, can have their office extension on their laptop or PDA.


Integrated Bluetooth
The iPECS’s integrated Bluetooth module is the ideal solution for staff that need handsfree operation or mobility to move around the office up to 10 meters from their desk. It provides the user with the ability to answer and terminate calls from the Bluetooth headset and seamless handover between the Bluetooth headset and the handpiece.


WiFi handset
Provide mobile staff with their own extension and the freedom to move within the office, warehouse and even external areas with a WiFi handset or a SoftPhone on a WiFi enabled PDA. Set up a wireless network of standard Access Points (AP) for seamless wireless connectivity. Coverage is up to 300 meters in the open and typically 50 meters or more in buildings.

Employees will quickly enjoy the benefits of the WiFi handsets with their mobile phone-like ease of operation and the features of a desktop extension. They can send and receive internal text messages so you can get a message though to mobile staff member quickly and effectively without interrupting them during the course of their work. This means that service staff who are assisting customers can receive messages without being interrupted.


PDA - Now one device...software applications, mobile, office extension
A WiFi enabled PDA with the iPECS SoftPhone installed will achieve the same wireless connectivity as a WiFi handset with the added benefit of being able to synchronise with Outlook Contacts and interface with applications running on the network. Staff using PDAs which also support a mobile phone will be able to reduce the number of devices they need to carry.


SoftPhone
Travelling interstate? Overseas? By installing the SoftPhone on to your laptop or PDA and accessing a broadband Internet service in the hotel or a WiFi hot spot, your SoftPhone connects back to the office iPECS providing you with a fully featured office extension, able to make and receive calls over the Internet avoiding high toll charges to your company.