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| Samsung Digital Communication Systems |
| Communications solutions for your business |
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Samsung Communication Systems
Communication is the driving force behind any organisation and
your telecommunications infrastructure is the key asset in providing
resilient and effective connections to the outside world. Samsung
recognises this principle and has designed it’s communication
systems to have the flexibility, intelligence and innate functionality to
accommodate the drivers and demanding communication
requirements of Australian business.
And Samsung’s business communication systems have continued to
evolve by integrating the latest developments in IP technology with
the intelligence and stability of traditional telecommunications
technology. The latest Samsung systems, the Samsung OfficeServ
range, are fully convergent systems that allow you to share voice,
data, fax and video as well as integrating with your computer
systems and applications.
The Samsung communication systems range support a
comprehensive and advanced feature/application set including
ISDN, Voice over Internet Protocol (VoIP), IP extensions, home and
remote working, wireless mobility, Computer Telephony Integration,
call centre functionality, integrated voicemail, least cost routing (LCR)
and the ability to link systems across multiple sites using IP.
A suite of Call Centre and Hospitality (with two way PMS)
applications are also supported by the Samsung products. The
Samsung communication system family share a core feature set and
support the same range of digital handsets:
• DCS 12/DX 408 - up to 12 ports
• DCS 24/DX 816 - up to 24 ports
• OfficeServ 12 - up to 21 ports
• OfficeServ 100 - up to 96 physical ports and 80 IP extensions
• OfficeServ 500 - up to 542 physical ports and 240 IP extensions
• OfficeServ 7200 - up to 160 physical ports and 120 IP extensions
• OfficeServ 7400 - up to 952 physical ports and 480 IP extensions
Intelligent Handsets
The Samsung handset range offers a wide variety of easy to use
ergonomic terminals, suitable for use with Samsung communication
solutions. All handsets feature a 48 character, 2 line scrollable LCD
screen to display call and integral system information with automatic
menu driven prompts to help users navigate effortlessly through your
chosen system’s features. The Samsung OfficeServ also supports IP
handsets which offer the same ‘intuitive
interface’ as the digital handsets.
All handsets offer:
• full handsfree
• wall mounting
• headset capability
• programmable soft keys
• volume control for speaker, handset and ringer |
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Voice Mail
The Samsung range of voice mail solutions provides advanced call
processing features such as voicemail, auto attendant and faxmail to
make your business more efficient. Samsung voicemail is simple to use
and puts the user in control. Samsung voicemail also brings you the
benefits of fax messaging - a powerful tool which allows you to store
faxed documents for you to access when required, and even redirect
them anywhere in the world.
Computer Telephony Integration (CTI)
The Samsung OfficeServ telephone system has a range of CTI
applications designed to enhance the systems functionality and
usability. Microsoft TAPI compliant, Samsung's OfficeServ
telephone system is compatible with a wide range of industry
standard CTI applications.
OfficeServ CTI Application suite includes:
• OfficeServ Link*
• OfficeServ Call*
• OfficeServ Manager*
• OfficeServ Easyset* |
• OfficeServ Operator
• OfficeServ Email Gateway
• OfficeServ Dataview
• OfficeServ ACD Call Centre |
(*supplied as standard with all new Samsung OfficeServ systems)
Samsung’s Convergent Solutions
The Samsung OfficeServ is the cornerstone of the Samsung
convergence strategy. The OfficeServ IP revolution provides
opportunities beyond the traditional barriers of internal business
communications. IP handsets can be connected to the
OfficeServ via a LAN/WAN network, and can also be connected
via external data links, such as DSL – liberating you and your staff
from the rigidity of the conventional corporate infrastructure. For
example, previously isolated individuals and departments working
from home or satellite offices, regardless of distance, can become
fully inclusive members of the internal
communications system, with exactly
the same handset functionality as an
internal digital handset.
For multi site environments, the
OfficeServ uses Samsung Proprietary
IP Networking which enables multiple
OfficeServ systems at different
locations to be networked over data
connections (WAN) to create a high level of feature transparency. |
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Wireless Mobility
Samsung wireless mobility solutions
takes office telephony into new areas,
giving your staff complete freedom to
move around the office, while still
being able to take and make calls.
With interruption free handover
between base stations, your staff can
roam over large industrial, retail office
or hospitality complexes and remain in constant contact and
manage their calls from anywhere in the building or site.
Samsung mobility solutions now provide the option of either
DECT (Digital Enhanced Cordless Telephony) wireless voice
technology or Wireless IP (based on industry standard
802.11b/g) for wireless voice and data mobility. |
Samsung Communication Systems
…local focus, global strength
Samsung is a major player in world communications, consumer electronics and information technology. Over the last decade Samsung has made major inroads into the Australian business communications market with a broad spread of products from business telephone systems to mobile telephone networks. A commitment to quality combined with innovative technology designed for Australian conditions and a comprehensive Australia-wide
support infrastructure second to none, has seen Samsung become a top tier vendor of communication solutions for Australian business.
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Please note:
Not all features are available on all systems. Some features may require optional hardware or software. |
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Systems
