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A Powerful Voice and IP Application
Communications now means much more than making and receiving calls.
The Samsung OfficeServ is a truly convergent system that allows you to share
voice, data, fax and video over the one IP network while integrating with your
computer systems and applications.
In contrast to other IP systems, the Samsung OfficeServ builds on the
powerful functionality of the Samsung iDCS range to have the most
comprehensive voice application suite you will find as well as advanced IP
applications. ISDN, Voice over Internet Protocol (VoIP), IP extensions, home
and remote working, DECT cordless technology, Computer Telephony
Integration, Call Centre functionality, Integrated Voice Mail, Least Cost Routing
(LCR) and the ability to link systems across multiple sites using IP are just
some of the capabilities of the Samsung OfficeServ range.
The OfficeServ has the capacity for up to 600 extensions - 360 physical and
240 IP - making it an ideal solution to meet the individual needs of medium
and large-sized businesses and organisations.
Samsung OfficeServ supports a range of stylish, easy to use ergonomic digital
and IP handsets to provide for each user’s precise needs - from making and
receiving calls, forwarding and paging, to simple navigation through the
system’s extensive list of features. A key differentiator for the OfficeServ is
the common intuitive “user interface” for both the digital and IP handsets.
Investing today for your future
With a modular architecture that allows cost effective, incremental expansion
you can rest assured that your Samsung OfficeServ solution can be upgraded
to offer more services as your needs evolve.
At Samsung we think of our customers in terms of a lifetime relationship
and this is reflected in Samsung’s design philosophy of a clear migration
path for customers with current technology systems. This is evident with the
OfficeServ where a high proportion of the current hardware and handsets
from the Samsung iDCS systems can be reused with an OfficeServ solution.
Unrivalled Service
Service and support is at the heart of Samsung’s Australian operation.
Understanding the importance which communications play in today’s
business environment, we offer our customers comprehensive back up and
support so that no matter where your organisation is located in Australia,
your investment in your Samsung OfficeServ will always be protected.
With offices in all capitals and a network of Authorised Samsung
Communications Specialists, there will always be a Samsung expert on
hand to correctly determine your communication requirements, train your
staff, maintain your Samsung system to peak performance and expand your
system as your organisation grows. |
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ISDN - faster access to the world of business
ISDN is the most cost-effective way of connecting your telephone system
to the outside world. The Samsung OfficeServ range supports Basic Rate
and Primary Rate ISDN, allowing you to reap the functionality and cost
benefits that ISDN delivers:
- Enhanced quality - immediate, high-quality connections give you better
customer communications
- Direct Dial In (DDI) - allowing your callers to dial direct to extensions
without going via reception, saving valuable time!
- Video and data networking - the high capacity of ISDN connections
enables efficient video conferencing and cost-effective inter-office data
transfer, ideal for e-mail and internet access.
So Bus - voice and data networking technology
Samsung’s So Bus technology can be incorporated into your system to link
networked equipment - such as PCs and printers - through the OfficeServ to the
ISDN connection. This allows LAN users to transmit or receive information over
a high-speed link, without the need for an additional ISDN line, and enables
dial-in access to the LAN for remote users and employees at other offices.
Each So Bus provides a transmission rate of 128kbit/s, giving fast internet
access, video and data communications. Bandwidth can be allocated directly
to specific LAN users, or to a pool to be shared by users as and when required.
Trunk to trunk - call divert, transfer and conferencing
With trunk to trunk functionality, calls can be seamlessly and invisibly
diverted from your office to a mobile phone or your home number ensuring
that you are always in touch - wherever you are. Calls can also be transferred
between different offices as easily as to the next desk, overcoming the
problem of different departments in different locations.
Conference calls between multiple locations can minimise the time
and resource wasted travelling to and from meetings, maximising your
efficiency. Up to five extensions or external numbers can take part in a
conference call, coming in and out of the conference as necessary. |
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Caller Identification & Direct Indial
- talking numbers
Utilising the power of ISDN technology, the OfficeServ enables you to
log and manage multiple incoming Calling Line Identification (CLI) and
Direct Dial In (DDI) numbers.
As well as displaying the number of incoming callers, CLI can also
associate incoming telephone numbers with names from your system’s
internal database so that the caller’s name is displayed on the handset,
enabling you always to know when your key contacts are calling.
Additionally, a single keystroke will save a caller’s number so that you
can easily return their call. You can also review calls to your extension,
allowing you to simply return those calls that you have missed.
Applying DDI functionality allows individual extension numbers to be
name tagged and identified by linking the name displayed on the
phone’s LCD screen with the number the caller has dialled.
Auto attendant - a 24 hour receptionist
The auto attendant can answer multiple calls simultaneously, providing
different greetings for different departments. External callers are prompted
by the auto attendant to enter their choice of destination for direct
connection to the correct person, without the need for a receptionist to
handle the call. If no extension number is dialled within a specified time,
the call is automatically connected to a receptionist, or another specified
extension. An ideal solution for busy or out-of-hours periods.
Hot Desking - complete connectivity for
roaming staff
If members of your staff often work from different locations
or departments within your office, then hot desking can be an
invaluable tool. By entering individual access codes, users can
move between different desks and even transfer their own
personal features - such as access to voicemail, speed dials and
pre-programmed functions - to the relevant handset.
For mobile members of staff, or occasions where you need to
move a number of people around the office, hot desking is a
simple and effective solution that keeps all your staff in touch
and in control of their communications.
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Samsung Voicemail - the ultimate call
messaging solution
The Samsung range of voicemail solutions provides advanced call
processing features such as voicemail, auto attendant and faxmail
to make your business more efficient.
Samsung Voicemail is simple to use and puts the user in control.
At the touch of a button each user can, for example, record their
own personal greeting; screen calls before choosing to answer them;
record and send messages to a group; and record personal reminders
or even conversations.
However, Samsung Voicemail offers much more. Message waiting
indication ensures that users are immediately aware that messages are
pending with each message 'stamped' with the date and time it was left
and the number of the person who called. The system's auto forward
feature also ensures that if messages aren't accessed within a specified
time they can be forwarded to a designated extension.
Unified Messaging
Unified Messaging gives you the ultimate desktop tools to manage call
traffic and customise your messaging environment. Whether you’re on
the road or in the office, you can easily receive, respond to, route, transfer
and forward voice, emails and fax messages.
With Unified Messaging, your staff can simply access and manage voice,
email and fax messages all from their PC inbox, using great features like:
- Forwarding voice mail messages, with additional text,
via e-mail (as .wav attachments)
- Viewing fax attachments on-screen.
- Use of standard Inbox features to manage and
file voice mail and fax mail messages.
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Wireless Mobility - the freedom of wireless technology
Samsung wireless mobility solutions takes office telephony into new
areas, giving your staff complete freedom to move around the office,
while still being able to take and make calls.
With interruption free handover between base stations, your staff can
roam over large industrial, retail office or hospitality complexes and
remain in constant contact and manage their calls from anywhere in
the building or site.
Samsung mobility solutions now provide the option of either DECT
(Digital Enhanced Cordless Telephony) wireless voice technology or
Wireless IP (based on industry standard 802.11b) for wireless voice
and data mobility.
Least Cost Routing
The Samsung OfficeServ Least Cost Routing feature provides your business
with an automatic mechanism for saving money on your communication
costs. LCR automatically selects the appropriate outside line for the number
dialled by any of your staff members. The comprehensive least cost routing
functionality can choose from up to 16 different call providers ensuring the
cheapest route is chosen for each call your staff makes.
Text Messaging - easy as ABC
The OfficeServ can also allow pre-programmed messages
to be sent and displayed on the LCD screen of display
keyphones so that agents or their supervisors can continue to
communicate whilst involved in a call. In addition, individual
operators can also leave their terminals with a station message so that
any internal caller receives a text message showing the status of the
operator (e.g. out to lunch, on holiday, send to voicemail, etc.)
Samsung Hotel - hospitality solutions for you
and your guests
The Samsung OfficeServ is available with a range of software
applications, designed specifically for the hospitality sector,
providing an integrated solution for hotels, guest houses, nursing
homes and halls of residence.
The Samsung hospitality software applications can meet the
needs of most establishments, no matter their size or complexity.
The Samsung hospitality software can also be linked to your existing
front-of-house system.
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OfficeServ Operator solutions - professional call control
First impressions count. So it is imperative that incoming calls are
managed as professionally and efficiently as possible by your front line
staff. That’s why Samsung has developed PC-based operator solutions that
make handling high volume call traffic as smooth and simple as possible.
Samsung OfficeServ Operator solutions are fully integrated with your
voice and data infrastructure to maximise the responsiveness of
customers’ first point of contact with your organisation. |
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With the simplicity of ‘point and click’ operation, or using the optional
console keyboard, incoming and internal calls can be more effectively
managed to their final destination using a variety of features including:
- Busy lamp field indication - to quickly view the status of each
extension on the system
- Extension information - displaying details of diverts set and
their destination
- Departmental queues - to help organise call traffic more efficiently
and distribute calls to other operators
- Conference call set up - initiated by the operator in an instant
- Notes facility - a simple message can be added as a reminder before
returning to a waiting caller and placing them through.
Providing the advanced functionality of the OfficeServ through the user’s
PC, OfficeServ Operator solutions are essential for people who manage
high volumes of calls, and an invaluable application for any busy office. |
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Automatic Call Distribution (ACD) -
sophisticated call handling for any office
The unique integral ACD package, provided as a standard
feature to all OfficeServ users, offers any working environment
the opportunity to optimise the service incoming callers
receive and maximise the efficiency of staff.
Calls can be distributed intelligently - using first in first out
(FIFO) rules - to the first available agent within the group.
This can minimise the length of time before a call is
answered and ensure you keep an even flow of call traffic
to all members of a group. If no extensions are free, the call
can be held in a queue, while automated messages reassure
them of prompt attention as soon as the next call handler
becomes available.
The OfficeServ can cater for up to 30 groups - each with a maximum
of 48 agents, allowing agents to be members of multiple groups and
time to complete administration before accepting the next call.
The OfficeServ can also provide incoming call statistics for a group or
extension via the LCD of a display handset, giving supervisors a simple
snap-shot of call traffic and activity to evaluate the performance of
groups and agents for example:
- Calls in queue
- Waiting time
- Agent status
- Average queuing time
- Total incoming calls received.
This functionality is ideal for those departments that
operate as an incoming call centre with groups or teams
of operators with their own terminals - such as your
accounts department, sales desk or response centre.
In addition the OfficeServ can also be configured to
operate within up to six time zones so that callers
receive an appropriate response and are then routed
to the correct destination depending on the time of
day, week or year they call. |
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Call Centre software
If your organisation has a call centre, or a busy sales or service department,
Samsung’s call analysis software provides you with a powerful tool to
improve the level of service to your customers, improving productivity
and resource allocation.
Up to the minute, key call details can be displayed on discreet, desktop
display or optional wallboards to provide all staff with an easy-to-view
summary of performance parameters for groups, extensions or DDI
numbers - for example:
- Total calls received, waiting, answered or lost
- Current longest waiting call time
- Average and longest queuing time
- Individual agent call handling activity
- Average ring time before calls are answered
- Average service time after answering
- Warning alarms set against call criteria
For more sophisticated call centre requirements, the OfficeServ integrates
with a range of call centre software applications. Consisting of modules,
that can work independently or as an entity to provide a high level of call
centre functionality, including skills based and intelligent call routing, hot
desking, multiple queues, agent screens, remote agents, real time and
historical reporting. Providing a complete call centre solution for inbound,
outbound and web enabled call centres.
Call management software and account coding
OfficeServ easily integrates with Call management software, providing
comprehensive historical and real-time reporting of call information.
Through detailed management reports, group and extension activity can
be analysed to provide a thorough evaluation of call traffic, ensuring that
you make the most of your communications resources throughout the day.
And to help you identify how your system is being used, departmental
groups and operators can enter specific codes for incoming and outgoing
calls to facilitate future analysis.
Coding allows you to allocate certain calls into groups or accounts so that
the OfficeServ can provide a precise breakdown of calls made and relative
costs chargeable for each individual account. An ideal feature for internal
departments who make and receive calls on behalf of third parties |
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Samsung OfficeServ CTI Suite - Get smart with your PC
Voice and data communications have never been more important
to your success and with barriers between telephony and IT being
constantly eroded, the OfficeServ has been designed to maximise
the benefits of Computer Telephony Integration (CTI) technology.
The OfficeServ CTI application suite
consists of a range of CTI applications
designed to enhance the functionality
and usability of the Samsung OfficeServ
telephone system. Simple-to-use, the
Samsung CTI application suite will improve
the operation of almost any organisation.
Supplied as standard with all new
Samsung OfficeServ systems, the
OfficeServ CTI application suite
consists of the following applications.
- OfficeServ Link – logical link for easy set-up of Samsung CTI applications.
- OfficeServ Call – pc desktop telephony
- OfficeServ Manager – simple system management
- OfficeServ EasySet – personal extension manager
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Samsung OfficeServ systems are also Microsoft TAPI compliant, and therefore compatible with a wide range of industry standard CTI applications.
No other phone system brings the benefits of CTI as cost-effectively, or as easily, as the OfficeServ. It simplifies CTI so that almost any organisation can experience its benefits - either individually or across your network so that your whole office can communicate more efficiently.
OfficeServ Call – desktop telephony at the click of a mouse
OfficeServ Call is an advanced desktop telephone application that enables Samsung OfficeServ users to access telephony features from their PC desktop. With OfficeServ call you can dial directly from your preferred PC directory, (for instance, Microsoft Outlook) and have incoming calls automatically“screen pop” the appropriate customer record based on caller ID information.
Functions such as on-screen dialling, call forwarding, tele-conferencing and speed dialling are all accessible at the click of a mouse.
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OfficeServ Manager – simple system management
The OfficeServ puts you in control by allowing you easy management
of your telephone resources using its windows based administration
application. No longer do you have to call your telephone hardware
provider to make simple every day changes to your telephone system.
The Samsung OfficeServ range systems also provide a comprehensive
variety of management data, including cost reports and full details of
inbound and outbound calls. Systems can be programmed to restrict
certain types of calls (eg. premium rate, mobile or international
numbers), helping to eliminate unauthorised telephone use and
minimising bills. Reports on telephone usage can be generated which
can be used to monitor your system and fine-tune the way it is used by
staff. A well-configured phone system will streamline communications
and reduce overall costs.
And to ensure you have back up support when you need it, systems
may be remotely programmed, upgraded and diagnosed via modem
to ensure that your system is in optimum condition at all times, without
the need for an engineer to visit your office. Remote diagnostics and
management guarantees you the best back up support no matter
where your organisation is located.
OfficeServ EasySet - your personal extension manager
Samsung makes it as easy for each user to take control of their
communications and utilise the full breadth of functions and
features the OfficeServ has to offer. EasySet is a windows-based
application that empowers each user to manage their own
extensions set up for features like call forwarding, diverts, speed
dials and messaging.
By facilitating this process through a user-friendly browser on
their PC users can not only learn more about the capabilities
of the system but also improve the way the system works
for them, enhancing efficiency and staff productivity.
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Get connected - converged network solutions
The true power of the OfficeServ lies in its enhanced networking technology,
offering your organisation a range of powerful options to link systems, share
functionality, and exploit your existing data infrastructure.
Branching out with IP telephony
The internet is transforming the way we all operate, opening up a whole
world of information and opportunities. The OfficeServ is at the forefront of
this communications revolution, creating more effective applications with
converged Internet Protocol (IP) technologies and reducing the ongoing
costs of call traffic between linked sites.
Voice over IP (VoIP) vastly reduces communication costs by encoding your
telephone and fax calls into Internet Protocol then routing them in the same
way that data is sent - utilising spare bandwidth on existing data links.
However, OfficeServ IP solutions can offer much more than purely cost
benefits. Using IP protocols including H.323, G.711 and SIP, the OfficeServ
builds applications that share and can utilise the full functionality offered by
the system whether it is an individual handset or an entirely separate office,
creating one central solution that reaches every user.
With the ability to easily connect individuals and groups to the OfficeServ
through any data connection in any location OfficeServ makes home,
branch and multi-site working a simple reality.
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OfficeServ IP handsets
The OfficeServ IP revolution provides opportunities beyond the traditional
barriers of internal business communications. IP handsets can be connected
to the OfficeServ via a LAN/WAN network, and can also be connected via
external data links, such as DSL - liberating you and your staff from the rigidity
of the conventional corporate infrastructure. For example, previously isolated
individuals and departments working from home or satellite offices,
regardless of distance, can become fully inclusive members of the internal
communications system, with exactly the same handset functionality as an
internal digital handset.
Samsung has continued their focus on a “user friendly” interface with its
IP handsets which operate in exactly the same way as the digital handset
range. Aside from your staff finding it easier to access the full power of your
Samsung system, a standard user operating environment for both IP and
digital handsets reduces time and resources for staff training.
Based on the industry standard 802.11b, Samsung's Wireless Voice and
Data Solution expands the horizons of traditional office mobility. With
Samsung Wireless IP handsets staff can be totally free to work around the
office without having to sit at an allocated desk, they can send and
receive data, connect to the internet and make normal voice calls. This
solution provides a truly mobile office.
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Multi-site Networking - Seamless integration
For Multi site environments, the OfficeServ uses Samsung Proprietary IP Networking which enables up to 50 OfficeServ systems to be networked across multiple locations over data connections (WAN) to create a high level of feature transparency.
Using multi-site networking, incoming calls can be routed between sites, for example a branch network across a region or territory. This enhances the customer service provided to incoming callers, with their calls being forwarded seamlessly to the nearest office and managed oppropriately based on the CLI and DDI information.
Samsung networking also allows all users to benefit from the cost effective sharing of selected features across the network. They can access centralised functionality - from simple call forwarding and transfers to advanced features such as centralised operator services, voice mail, automated attendant and ACD across connected sites. |
| Samsung OfficeServ - Experience the power of performance |
System Features
Account codes
Automatic Call Distribution (ACD)
ACD statistics functionality via PC/wallboard
All call voice page
Attention tone
Authorisation codes
Auto Attendant
Automatic Call Distribution
Automatic Hold
Background Music
Call Barring
Call Centre software
Call Forwarding incl external
Call Hold (System & Exclusive)
Call Park and Page
Call Pickup
Call Waiting/Camp On
Chain Dialing
Class of Service
CLI (Calling Line Identification)
Computer Telephony Integration (CTI) TAPI
Conference
Add on (5 parties)
Unsupervised
Data security
Dial by name
Digital Enhanced Cordless Telephones (DECT)
Direct Dial In (DDI)
Direct Inward System Access (DISA)
Direct Station Selection (DSS)
Direct Trunk Selection
Directory of names and numbers
Distinctive ringing
Door Lock release (programmable)
Door Phones
Door Phone Night Ring
Executive Barge-In (Override)
Executive/secretary pooling
External music interfaces
External page interfaces
External transfer
Flexible numbering
Headset working
High speed internet access
Hot Desking
Hot Line
Hotel Software (PMS Integration)
In Group/Out of Group
Incoming Call Distribution
ISDN -basic rate
ISDN - primary rate
LAN connection
Least Cost Routing |
Live System Programming
Meet Me Page and Answer
Message Waiting indications
Microphone on/off per station
Music On Hold-Flexible
Networking - inter-office
Night Service
Automatic
Manual
Number to name translation
Operator Group
Orbit Parking
Overflow
Operator
Station Group
Paging
PC based operator solutions
Power Failure Transfer
Programmable keys
Programmable timers
Remote programming and diagnostics
Speed Dial Numbers
Speed Dial By Directory
So Bus working
Station Hunt Groups
System Alarms
System Directory
Station Message Detail Recording (SMDR)
Toll restriction (Call Barring)
Trunk groups
Virtual extensions
Voice over IP (integrated)
Voicemail Integration
Walking Class of Service
Windows based programming
(System Administrator)
Wireless Voice and Data (IP)
Station Features
Appointment reminder
Background Music
Busy Station Callback
Busy Station Indications (BLF)
Call Forwarding
Call Pickup
Context sensitive keys
Dial By Name
Direct Station Selection (DSS)
DND Override
Do Not Disturb
Door Lock Release
Exclusive Hold
Group Listening |
Handsfree operation
Headset operation
Hearing Aid Compatible
Message Waiting light
Off-hook ringing
Off-hook voice announce
Programmable keys
Redial - Last /Saved Number
Ring modes (3)
Station lock
Text Messaging
Traffic Reporting (manual & scheduled)
Tri-coloured LED's
Volume Settings
Wall-Mountable Keysets
Display Features
ACD supervisor display
Called group name
Caller ID information
Calling party name or number
Date & Time
Enhanced Station Programming
Indial number & name
Menu operation
Main Networking Features
Automated attendant
Busy Lamp Field (BLF)
Call completion
Call forwarding
Call hold and recall
Call pick-up
Call transfer
Centralised attendant*
Centralised voicemail
Call intrusion
Direct Station Select (DSS)
DND and DND override
Extension number and name display
Group overflow
Intercom display
Message key indication
Networking class of service
Paging
Remote Hold
Route optimisation
Transfer retrieve and recall
Trunk ring destination
UCD final destination
Uniform dialing plan
Voicemail transfer
*Excludes CTI/PC based operator console |
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| Please note that not all features are available on all systems. Some features may require optional hardware or software. |
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Please note:
Not all features are available on all systems. Some features may require optional hardware or software. |
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Systems
