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| OfficeServ 7200 Server - the Converged Communications Server |
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The OfficeServ 7200 - The next generation "all-in-one" IP Platform
The OfficeServ 72000 Converged Communications Server has been designed to deliver advanced voice, data and wireless communications in a single platform. Business can deploy OfficeServ 7200 to build sophisticated telephony applications, secure data-comunications infrastructure and policy-driven networks.
OfficeServ 7200 with its comprehensive range of features and functionality offers an effective, affordable solution for any organisation. So, whether you are a small office, a head office or a branch of a larger organisation with a need to take advantage of cutting-edge solutions, the OfficeServ 7200 becomes the heart of your communications network.
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| What It Means For Your Business - The OfficeServ Advantage |
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Location Independence |
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Mobile and home-working solutions let you atract the best people without losing control and employees are more productive and better connected - Improved productivity for your business |
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Multi-site Applications |
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Your business applications work across all sites - informal call centres work as a single cohesive unit, operators and supervisors can monitor and assist a dispersed virtual team - Teams are more productive |
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Control Costs |
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Install and manage remote sites without leaving your office, implement centralised cost tracking, security alerts and departmental billing - Reduce the Total Cost of Ownership |
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High-end Features |
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OfficeServ makes deployment simple, without sacrificing features and functionality for your mission-critical business applications:
Security systems, policy management and advanced telephony - Change without compromise |
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A system you can grow with |
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Samsung's building block approach to converged communications allows you to start with a single site and grow the system in line with your business. |
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OfficeServ - advanced voice functionality
A host of sophisticated standard and optional featues are available on the OfficeServ 7200, ensuring that you maximise the potential fo your communicatios soluton. All featues are simple to use - many at the touch of a button - allowing you to make the most of the systems comprehensive functionality.
Call divert, transfer and conferencing
With trunk to trunk functionality, calls can be seamlessly and invisible diverted from your office to a mobile or your home number ensuring that you are always in touch - wherever you are. Calls can also be transferred between different offices as easily as to the next desk, overcoming the problem of different departments is different locations. Conference calls between multiple locations can minimise the time and resource wasted travelling to and from meetings, maximising your efficiency.
Caller identification and direct indial
As well as displaying the number of incoming callers, (Calling Line Identification – CLI), CLI can
also associate incoming telephone numbers with names from your system’s internal database
so that the caller’s name is displayed on the handset, enabling you always to know when your
key contacts are calling. You can also review calls to your extension, allowing you to simply
return those calls that you have missed. Applying Direct Indial – (DDI) functionality also allows
individual indial numbers to be name tagged identifying the number the caller has dialled,
for instance “Yellow Pages”.
Samsung Voicemail – the ultimate call messaging solution
The Samsung range of voice mail solutions provides advanced call processing features such as voicemail, auto attendant and faxmail to make your business more efficient.
Samsung Voicemail is simple to use and puts the user in control. At the touch of a button each user can, for example, record their own personal greeting; screen calls before choosing to answer them; record and send messages to a group; and record personal reminders or even conversations. |
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Auto Attendant – a 24 hour receptionist
The auto attendant can answer multiple calls simultaneously, providing different greetings
for different departments. External callers are prompted by the automated attendant to enter
their choice of destination for direct connection to the correct person, without the need for a
receptionist to handle the call. If no extension number is dialed within a specified time, the
call is automatically connected to a receptionist, or another specified extension. Samsung
auto attendant is an ideal solution for busy or out-of-hours periods.
Automatic Call Distribution (ACD) - sophisticated call handling
The unique integral ACD package, provided as a standard feature with the Samsung OfficeServ, offers any working environment the opportunity to optimise the service incoming callers receive and maximise the efficiency of staff. Calls can be distributed intelligently to the first available agent within the group. This can minimize the length of time before a call is answered and ensure you keep an even flow of call traffic to all members of a group. If no extensions are free, the call can be held in a queue, while automated messages reassure them of prompt attention as soon as the next call handler becomes available.
The OfficeServ system can also provide incoming call statistics for a group or extension via the LCD of a display handset, giving supervisors a simple snap-shot of call traffic and activity to evaluate the performance of groups and agents. |
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The Virtual Enterprise Becomes Reality
IP solutions delivered by Samsung will enable users to work seamlessly from home, office,
hotels, or on the move. “Location Independence” is the vital part of making the “Virtual
Enterprise” a reality.
Using OfficeServ 7200, we can deliver the user’s desktop anywhere in the world, so long as there
is access to a high-speed IP infrastructure such as broadband. The Samsung OfficeServ supports
the full range of standards-based premises wireless solutions, including the latest generation of
converged Wi-Fi Access Points and terminals. This enables users to take their extensions with
them whilst away from their desk, so that no calls are missed. Additionally, they can work from
anywhere in the office whilst retaining their data connection to the corporate network.
Hot-desking allows users that regularly work from different locations to move their extension to any
desk within the network, whilst retaining their direct indial (DDI) numbers, voicemail access, and
class of service.
By providing a Windows-Based Softphone, ‘Road-Warriors’ that regularly work away from the
office in Hotels, Airports, etc. can enjoy the full functionality of their normal deskphone whilst on
the move. By using IP services from hotel rooms, airport lounges and Wi-Fi hot-spots, users can
be contacted by their colleagues, have access to their voicemail, be in touch with their
customers via their normal direct indial (DDI) numbers, and can make calls via their OfficeServ
at a fraction of the normal call charges.
Multi-site Networking - Seamless integration
For Multi site environments, the OfficeServ uses Samsung Proprietary IP Networking (SPNet)
which enables up to 50 OfficeServ systems to be networked across multiple locations over data
connections (WAN) to create a high level of feature transparency. Using multi-site networking,
incoming calls can be routed between sites, for example a branch network across a region or
territory. This enhances the customer service provided to incoming callers, with their calls being
forwarded seamlessly to the nearest office and managed appropriately based on the caller ID (CLI)
and direct indial (DDI) information.
Samsung networking also allows all users to benefit from the cost effective sharing of selected
features across the network. They can access centralised functionality - from simple call
forwarding and transfers to advanced features such as centralised operator services, voice mail,
automated attendant and call distribution across connected sites.
OfficeServ digital and IP handsets
Samsung OfficeServ also supports a range of stylish, easy to use ergonomic digital and IP
handsets to provide for each user’s precise needs - from making and receiving calls,
forwarding and paging, to simple navigation through the system’s extensive list of features.
A key differentiator for the OfficeServ is the common intuitive “user interface” for both
the digital and IP handsets.
The OfficeServ IP revolution provides opportunities beyond the traditional barriers of internal
business communications. IP handsets can be connected to the OfficeServ via a LAN/WAN
network, and can also be connected via external data links, such as DSL - liberating you and
your staff from the rigidity of the conventional corporate infrastructure.
Samsung has continued their focus on a “user friendly” interface with its IP handsets which
operate in exactly the same way as the digital handset range. Aside from your staff finding
it easier to access the full power of your Samsung system, a standard user operating
environment for both IP and digital handsets reduces time and resources for staff training. |
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Wireless Mobility - the freedom of wireless technology
Samsung wireless mobility solutions takes office telephony into new areas, giving your staff
complete freedom to move around the office, while still being able to take and make calls.
With interruption free handover between base stations, your staff can roam over large industrial,
retail office or hospitality complexes and remain in constant contact and manage their calls from
anywhere in the building or site.
Samsung mobility solutions now provide the option of either DECT (Digital Enhanced Cordless
Telephony) wireless voice technology or Wireless IP (based on industry standard 802.11b/g) for
wireless voice and data mobility. |
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CTI Applications – Get smart with your PC Computer Telephony Integration
The OfficeServ CTI application suite consists of a range of CTI applications designed to enhance the functionality and usability
of the Samsung OfficeServ telephone system. Samsung OfficeServ simplifies CTI so that almost any organisation can
experience its benefits - either individually or across your network so that your whole office can communicate more efficiently.
Samsung OfficeServ systems are also Microsoft TAPI compliant, and therefore compatible with a wide range of industry
standard CTI applications.
OfficeServ Operator
OfficeServ Operator enables users to quickly and efficiently find and transfer incoming calls
to extensions at any site. A mixture of comprehensive Extension Status, Dial-by-Name, Speed
Dials, and Incoming Source Keys makes OfficeServ Operator intuitive and easy to use. |
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OfficeServ Call
A Windows call control application OfficeServ Call provides simple point-and-click access to
the full range of advanced call handling features of the OfficeServ system. OfficeServ Call can
interact with a range of TAPI based applications such as Outlook, to provide productivity
enhancing functions such as dialling from Contact List, Screen Pop, Missed Calls, and also
displays Busy Lamp Field (BLF) to identify the status of other users. |
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OfficeServ EasySet
OfficeServ EasySet is a Windows Browser application that enables users to customise
individually their extensions without the need for extensive training or reference to the
system manager. Features such as Extension BLF, Divert Target, Divert Condition and
Personal Speed Dial can be easily changed by a simple point-and-click.
OfficeServ Manager
A simple windows based system management and administration package, OfficeServ
Manager puts you in control by allowing easy management of your telephone resources.
No longer do you have to call your telephone hardware provider to make simple every day
changes to your telephone system.
Email Gateway
The Email Gateway gives you the ultimate desktop so your staff can simply access and
manage voice, email and fax messages all from their PC inbox, using great features like:
• Forwarding voice mail messages, with additional text, via e-mail
(as .wav attachments)
• Viewing fax attachments on-screen
• Use of standard Inbox features to manage and file voicemail and faxmail messages
OfficeServ Dataview
OfficeServ DataView provides statistical reports, real time monitoring and scheduled reports
on the call traffic of an OfficeServ system using a web based user interface. OfficeServ
DataView is connected to the OfficeServ System via the OfficeServ Link application.
The call data is stored in a common database and users can access the OfficeServ
DataView information via a web browser from any authorised PC on the network.
ACD Call Centre
Provides a complete PC based call centre solution. The main features include full call
control from the agents screen, remote agent working, multiple queues, skills based
routing, soft wall boards and real-time and historical reporting. |
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Data-Communications
The OS7200 data-networking modules provide a common communications transport for your
business applications. Secure voice and data services can be delivered wherever there is IP
connectivity. Samsung Business Communications has developed a suite of applications that
enhance the OfficeServ 7200 data-communications modules to ensure the best possible quality
for your voice communications and to protect the integrity of your Data Network.
Policy Managed Networks - Pre-configured QoS for converged voice and data - with many
years experience in providing converged solutions, Samsung has designed the OfficeServ
7200 to deliver crystal clear voice quality no matter which type of telephones are deployed.
The system is pre-configured so that by default, voice traffic is handled in real-time. This means
installations can be done without worrying about complex configuration rules. More
sophisticated users can employ the powerful management interface to build policy-based
networks, allowing System Managers to control how limited resources like WAN links are
allocated to specific applications and users.
Firewall and Intrusion detection - OfficeServ 7200 is delivered with a sophisticated rules
engine for detecting and preventing attacks on your valuable business assets… Intrusion
Detection/Prevention provides valuable statistics and alerts concerning all inbound and
outbound communications. The OfficeServ 7200 also has the ability to securely host your
company’s Internet services like web servers, database applications and email without
compromising security.
VPNs - Security is a key concern when communicating over the public Internet. OfficeServ
7200 supports Virtual Private Networks (VPNs) so you can securely link multiple sites or extend
the reach of your network to include home-workers and mobile employees. Samsung’s IP
telephones include this VPN technology in order to make deployment as easy as possible. This
feature keeps costs to a minimum and allows you to deploy homeworker solutions without the
complexities of additional VPN devices.
LAN Interface Module: Layer 2/3 Ethernet switches
The OfficeServ 7200 Switch module contains 16 10/100baseT Ethernet ports. On its own,
it acts as an unmanaged Layer-2 switch. When combined with the WIM, it becomes a powerful
Layer-3 switch, pre-configured to prioritise your mission-critical voice communications.
WAN interface module: Resilient Multi-port Router
The WIM is a flexible state-of-the-art router for connecting your sites together and/or to the
Internet. It incorporates a Firewall, Intrusion Detection System (IDS) and Virtual Private
Networking (VPN) software ensuring your network is secure and reliable.
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Please note:
Not all features are available on all systems. Some features may require optional hardware or software. |
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Systems
