 |
|
|
In today 's competitive market place, it is imperative that you make a
professional first impression. Every incoming call to your business should be
answered quickly and efficiently, whether or not there is a member of staff
available. That's why Samsung brings you a range of powerful call processing
solutions to help make your organisation more efficient, improve customer
service and save money.
Enhanced customer service
Samsung voicemail improves communications with your customers by
allowing detailed messages to be left when staff are unavailable so they can
respond appropriately and efficiently. Critical information is communicated
more quickly to the right person even when they are out of the office. Samsung
voicemail means you can stay in touch with your customers 24 hours a day.
Reliable, low maintenance
Samsung ’s integrated voicemail solutions employ modern technology to link
directly to the intelligence of the Samsung range of telephone systems, unlike many
‘bolt-on’ voicemail products available in the marketplace. This digital integration
allows you to benefit from fast, reliable, low-maintenance and value-for-money call
processing with combined voice messaging, and auto attendant functionality.
Easy to use
As a result of this integration, Samsung voicemail systems allow you to manage
and navigate through your mailbox with the visual aid of the LCD screen and
context sensitive keys on a display handset. The options available for each
particular feature are clearly displayed on screen. At the touch of a button you
can play, repeat, forward or record a message without the need to remember
and enter complicated feature codes as with many alternative systems.
Voice messaging
Samsung voice messaging is simple-to-use and puts the user
in control. At the touch of a button each user can, for example:
record their own personal greeting, screen calls before
choosing to answer them, and record personal reminders or
even telephone conversations. When equipped with Samsung
digital display handsets, users can easily navigate through the
system's functions, guided by the interactive LCD display and
context sensitive keys. Waiting messages are indicated either
by an on-screen message or by a flashing LED on the digital
handset.
In addition, greetings can be programmed to change
automatically for daytime, night time, holidays etc. Messages
can be ‘stamped’ with the date and time that they were left,
and even with the number of the person who called, enabling
you to return missed calls at the touch of a button. You can
even set alarms – to remind you of a meeting or to make a call.
Voice messaging features
- Call/Memo Recordings – you may record telephone
conversations for replay at a later date or record your own
messages/memos
- Answer machine emulation – mailbox owners can hear
messages as they are being left and decide whether to
pick up the call
- Auto forward – mailboxes can be programmed to forward
messages to another mailbox if you do not access them
within a specific time
- Group mailboxes – a great time saving feature that
allows the same message to be sent to multiple
destinations – for example: a mobile sales team or
a number of internal departments
- Automatic greeting change – standard or personalised
greetings can be set to change for daytime or out of hours
- Direct voicemail transfer – incoming callers can be forwarded
directly to a mailbox rather than the extension
|
|
|
| |
|
|
 |
Auto attendant – 24 hour receptionist
The Auto Attendant feature allows you to redirect incoming callers to the department or extension they require without a member of staff
handling the call. It is an ideal solution for busy departments – such as reception areas and call/response centres – or out of hours periods.
By prompting and empowering the incoming caller they are less likely to hang up than if presented with an engaged or constant ringing tone.
The perception of service is also increased as their call is processed professionally and efficiently without the need to wait for receptionists
to hold or transfer them.
The Auto attendant can answer multiple calls simultaneously, providing different, customisable greetings for each extension or department.
Incoming callers are prompted to enter their choice of destination for direct connection. If no selection is dialled within a specified time, the
call can be automatically connected to a receptionist to handle the call. For example, an initial prompt may be set up as: ‘For sales please press
1, for support press 2 or hold for the operator.’ |
|
 |
Auto attendant features
- Directory Dialing – allows your callers to reach the desired party by dialing the first letters of their name
- Incoming Call Overflow – if you prefer your receptionist to answer most incoming calls, the Automated Attendant can act as a backup for those peak call times
- Operator Access – callers can dial out at anytime by dialing ‘0’ to access the operator
- Automatic After Hours Answering – automatically provide separate day and night greetings and routing options, and individual greetings for public holidays or special events
- Audiotext - frequently requested information can be recorded and played for callers, for instance, "dial '7' to hear our monthly specials"
- Call screening* – callers can be asked to say their name which is played to the called party, giving them the choice of accepting or rejecting the call, before the call is released.
- Voiceform Questionnaire* – Information collection and distribution facility, a series of pre-programmed questions can be played for callers, and the responses automatically collected and distributed.
* only available on SVMi-8e/SVMi-16e |
|
 |
Fax messaging
Samsung voicemail solutions also provide sophisticated fax
messaging features designed specifically to enhance the use of fax
documents within your organisation.
Using Faxmail, incoming faxes can be stored in your own personalised
mailbox, allowing you to access them whenever and wherever you
require, or even to redirect them anywhere in the world.
In addition, the Automated Fax Retrieval capability can really save your
business time and money. Frequently requested documents such as price
lists, directions or order forms can be stored in your system’s memory for
callers to download to their own fax machine – freeing up your fax resources,
while the incoming caller pays for the cost of the fax.
*Only available on SVMi-8e/SVMi-16e/SVMi-20e |
|
 |
Samsung Email Gateway - Voicemail and Fax direct
to your PC inbox
The Samsung Email Gateway* gives you the ultimate tool to access and
manage all your business messages - voicemails, faxes and emails - from
your PC inbox.
New voicemail messages and faxes will appear in your inbox, and are
easily identified by the subject field of the email and the Caller
Identification Number, (if available) for instance ‘Voice message from
Number 8542 8500’ or Fax message from Number 9872 2900’. Simply
click on the message to open the email. The email message provides
summary information, including time and date the message was received,
and presents the voicemail or fax as an attachment, (WAV or TIF files).
With Samsung Email Gateway, your staff can simply access and manage
voice, email and fax messages all from their PC inbox, using great
features like:
- Conveniently forward voice and fax messages to others via email
- Viewing fax attachments on-screen
- Use standard inbox features to save the voicemail and fax messages for later reference
- Access your office voicemail and fax messages on your PC whenever,
wherever you are
*Only available on SVMi-8e/SVMi-16e/SVMi-20e
Please refer to Samsung Email Gateway brochure for functional specifications
and requirements. |
|
 |
|
| |
Please note:
Not all features are available on all systems. Some features may require optional hardware or software. |
|
|
Systems
