Sarah Rochford, Operation Manager at Explore The Blue Mountains shares her experience of how their Telstra Business Phone System has paid for itself by increasing her business efficiencies.
		"Our business provides a total booking service catering for customers looking for the full travel experience when they visit the Blue Mountains. To sustain and manage our rapid growth within our small team, we knew we needed to install a digital phone system to cater for the vast number of customer enquiries and booking we received." Never miss a business opportunity "Managing our customer enquiries is paramount when the nature of our business is a phone booking service that requires handling multiple bookings simultaneously, so managing these calls professionally, is key to our success. We operate 6 lines with on dedicated to internet and one dedicated to fax/eftpos. Our digital phone system has a spill over capacity to allow for the system to divert calls through to other handsets when the main number is engaged."

Multiple phone numbers to track your marketing campaigns
"We advertise in various ways so it is vital that we can track the success of each campaign we run. Telstra's digital phone system allows us to do this giving us the ability to allocate dedicated numbers to specific campaigns ensuring that they are 100% trackable and measurable."


Improved customer service
"Some of the other features our business has found very useful includes incoming call number display, the ability to place customers on hold or to transfer them to other staff as well as the automated voice messaging service. All of these features have helped our business to run more efficiently and provide our customers with an improved level of service."


Ease the burden of up front costs
"To do this, on the purchase and installation of our digital phone system, we took up a finance option through a Telstra preferred financier. Whilst the up front payment represented great value, there was also the option to spread the costs.
This made the total phone system solution incredible easy for me to say yes to."


24 hour support and dedicated point of contact
"While we haven't had to use it, the added peace of mind of knowing that Telstra has a phone system support network to assist us has certainly eased the pressure."


Quick and easy installation
"The installation and transition to the new system was an extremely quick and seamless transition. I never had any concern as Brad, from Parracom, my local Telstra dealer and his team, were with me every step of the way. I couldn't have hoped for a better customer experience and my business is continuing to grow."